Pima County Jail Visitation Guidelines

Juvenile probation.

Pima County Jail Visitation Guidelines

An individual suspected of committing a crime, whether misdemeanor or felony, can be detained in jail while they await court proceedings and sentencing. In other cases, people convicted of misdemeanor crimes may serve their sentence in a jail if their length of incarceration was ordered to be a year or less.

Pima County’s two jails are located in Tucson and Ajo, Arizona.

Can I Visit an Inmate In-Person at the Jail?

No. The Pima County Sheriff’s Office (CCSO) does not allow in-person visitation with inmates. Visitation is only conducted through video visits, which may be conducted onsite or remotely.

What Do I Need for a Video Visit?

Anyone wishing to participate in a video visit with an inmate is able to do so on a smartphone, computer, or tablet from wherever they would like.

Visitors simply need to create a GettingOut account in order to connect to the jail’s visitation system.

Visitors must follow a dress code or will have their visit rescheduled or terminated:

Dress code Restrictions:

    1. Low cut neckline, sheer, strapless/backless blouses
    2. Spaghetti straps
    3. Tank or tube tops
    4. Sleeveless shirts (male & females)
    5. Shorts, dresses, skirts shorter than mid-thigh
    6. Overly tight, torn, or cut clothing
    7. Hats, bandannas, caps, stocking caps
    8. Gang or graphically explicit signs or emblems, designs, pictures or sayings
    9. Clothing that exposes or overly accentuates the body

Online remote visitation restrictions:

    1. No acts that encourage sexual behavior.
    2. No nudity or disrobing during the visit. Visitors must be fully dressed.
    3. No acts or behavior that are criminal under state, local, or federal statute.
    4. No gang signs or acts that encourage or promote gang activity.
    5. Any other irrational behavior that is deemed as inappropriate or perceived as a threat to the safety and security of the facility.

What Does my Incarcerated Loved One Need for a Video Visit?

Inmates in Pima County jails are able to use GTL Tablets to initiate video visits as they would life.

How Can I Schedule a Video Visit?

Visitors must schedule an on-site video visit 1 to 7 days in advance, in a first-come first-serve process. Walk-ins are not accepted. On-site visitors should report to the Main Jail Front Desk at 1270 W. Silverlake Road in Tucson 15 minutes in advance of their scheduled visit with photo ID.

To schedule a visit, use the kiosk machine at the front desk, or visit the scheduling website.

Visitation is not available on federal holidays. Adult inmates can otherwise be visited from 8:30 a.m. to 6:00 p.m. Monday through Friday pr 8:30 a.m. to 5:00 p.m. on weekends. Juvenile inmates’ weekday visitation times do not begin until 3:30 p.m.

What if I Need More Help?

GettingOut offers a full FAQ page to help with creating an account, depositing funds, and initiating invitations.

Pima County Jail offers visit scheduling instructions here.

To contact the jail’s Visitor Support, call 855-208-7349.

Can I Call an Inmate?

Telephone voice messages are allowed. Inmates must have a GTL AdvancePay prepaid account with sufficient funds.

Instructions to leave a voicemail for an inmate:

  1. Call (520) 448-3426 for the GTL Voicemail System
    2. Select language
    3. Enter the inmate’s name number
    4. Begin leaving a message at the sound of the beep
      • Messages can be up to two minutes long
      • Cost per message is $2.00 and is deducted from the AdvancePay account
      • Cost is non-refundable

How Can I Look Up if My Loved One is at a Pima County jail?

To lookup inmates in Pima County jail, visit their inmate lookup tool.


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